Portugal Boutique Hotel

I can safely say that, in all my years of travelling, I have never experienced service like it in any hotel in any country in the world at any time. It was that good. And it was the simple things and most importantly the personal touch. From the moment we arrived we were greeted with the most generous of smiles and the most helpful attitude I have ever witnessed at an hotel reception desk. We could not have been treated better. We could not have had more done for us. And that continued throughout the stay - from the preparation of the perfect room to the treats in the room (and later), to the invite to a wonderful wine tasting event in the hotel's wine cellar with the manager, right through to the always cheerful and extremely helpful attitude of every single one of the staff we met ! I'd like to especially call out out welcoming receptionist (and I won't offend by trying to spell her name as I know I'll get it wrong but she brought the best part of Brazil to Lisbon and you should be proud to have her -she's exceptional !!) to the gentleman who showed us to, and explained everything in, our room to us in such a professional and friendly manner. Kudos also to the manager, not alone for the wine tasting invite but also for his excellent company and for bringing guests together like he did - I just wanted to make sure that you knew that such things are appreciated! We could also not fault the cleanliness of the hotel or the food - both of which matched the overall exemplary service. I'd recommend this hotel to everyone and anyone coming to Lisbon at any time.

Very centrally located - Martim Moniz for Tram 28E, Praca da Figueira - for tram 15E to Belem, Rossio - for day trip coaches - all within 5 minutes walk. Staff were excellent - very patient and articulate. Special mention for Alexandra, Joao, Anonessa, Mariana and the Brazilian guy in the ground floor Bar - they always seemed to go the extra mile to make you comfortable. There is a welcome drink on arrival, a Ginjinha drink on the first evening and another Port drink on the last evening before departure - all complimentary! Breakfast was good. Taxi from the airport took €20 - and the driver insisted on cash - so you may want to keep some cash with you or else there’s also a cash machine nearby. Went to the rooftop bar on the last evening- it had good vibes and a very good view of the Castle specially during dusk and when the lights came on.

The staff, particularly Andressa, Marienna and Aerlindo, were very helpful, assisting us with our requirements. They provided us with information about the city, helped us with transport, and ensured that we enjoyed our stay. The room was clean, and had all the amenities of a 5-star hotel. Breakfast was excellent. We would definitely recommend this hotel.

The hotel met every expectation; location, facilities and staff. The staff were brilliant and made our stay exceptional. The room was spacious including a good sized bathroom with double sinks. The Nespresso machine was a nice touch for the morning wake up. A good breakfast to start our day with an occasional happy hour break in the afternoon was a nice touch. The hotel transport from and to the airport was great. The driver even walked us to our gate in what can be a very confusing airport.

First, the staff is exceptional. From the time we checked in until the time we left we were treated like royalty. I have never had a hotel experience like this one and it will be hard to find another. I was celebrating my 65th birthday and was treated with a bottle of champagne, chocolates, coconut cookie bites and a bottle of port wine. Over the top. The front desk staff made it a point to get to know their guests. They were always friendly and ensured all our needs were met. The same can be said of the breakfast staff. Each morning we were greeted cheerfully by the hostess and again she made sure we were getting everything we needed or would go the extra mile to meet those needs. She even remembered our breakfast choices from previous days. We looked forward to the delicious breakfast and service in the dining room each morning. Great way to start our daily activities. Upon leaving, the front desk booked our transfer and ensured our safe departure. The hotel is modern and clean. The fragrance they use in the common areas is calming and spa-like. The attention to details adds so much quality to this boutique hotel. The location of the hotel is perfect. Out the door and around the corner to catch Tram 38 or within walking distance of so much of central Lisbon. Restaurants, shopping, museums, everything is close by. The experience at this hotel has set the bar for my future travels. Again, we are most appreciative of the staff and the care we received.