Portugal Boutique Hotel

I can safely say that, in all my years of travelling, I have never experienced service like it in any hotel in any country in the world at any time. It was that good. And it was the simple things and most importantly the personal touch. From the moment we arrived we were greeted with the most generous of smiles and the most helpful attitude I have ever witnessed at an hotel reception desk. We could not have been treated better. We could not have had more done for us. And that continued throughout the stay - from the preparation of the perfect room to the treats in the room (and later), to the invite to a wonderful wine tasting event in the hotel's wine cellar with the manager, right through to the always cheerful and extremely helpful attitude of every single one of the staff we met ! I'd like to especially call out out welcoming receptionist (and I won't offend by trying to spell her name as I know I'll get it wrong but she brought the best part of Brazil to Lisbon and you should be proud to have her -she's exceptional !!) to the gentleman who showed us to, and explained everything in, our room to us in such a professional and friendly manner. Kudos also to the manager, not alone for the wine tasting invite but also for his excellent company and for bringing guests together like he did - I just wanted to make sure that you knew that such things are appreciated! We could also not fault the cleanliness of the hotel or the food - both of which matched the overall exemplary service. I'd recommend this hotel to everyone and anyone coming to Lisbon at any time.

Lovely rooms, very clean. Friendly and helpful staff. Nice touch of the complimentary snacks etc. 10% discount at local rooftop bar and restaurant is great plus free welcome drink. Good location for all the sights. Would recommend.

We booked 6 nights and the experience was perfect. It starts with a smiling and pleasant welcome. The location is ideal, literally walking distance to most sites and the metro. The breakfast is very good from the champagne to the fruits. The room is spacious with a wardrobe and drawers The hotel is intimate and you feel a personal relationship with all the staff members. The hotel manager introduced himself and sent us invitations for wine tasting and more... All our requests were answered positively and immediately. We received the local liqueur, a bottle of wine, chocolates, and a bottle of water in the room every day. This is a real boutique hotel, we do not doubt that we will return

We had an excellent stay from the time we arrived till day we left. I was surprised that we were upgraded and it was very nice surprise. We had breakfast included the staff at breakfast were great. We had the best service. On the first day my husband asked for a cappuccino after breakfast and every day after he never had to ask they asked him if he was ready for his cappuccino. We stayed for 12 nights and not once did we have a problem. The front desk was so helpful. We asked for recommendations for restaurants and were never disappointed. My sister and brother inlaw joined us for the last couple of days and were very happy also. Thank you to all the staff at Portugal Boutique hotel for the wonderful service and for making us feel at home.

For my wife and I, the best experience was Hotel during our visit and most definitely one of the best hotels we have stayed in. All staff members were excellent but 3 stood out to us the most: Carlos, works as a manager for the breakfast service and was incredible. He would always greet us well and go the extra mile to make sure we were well looked after. He made us feel like family and each time we saw him it was a delight to interact and learn about the Portuguese culture. In addition, we were doing a trip to Sintra where we saw one of the breakfast team staff members on the train (I wish we had taken his name for this review). They could have easily ignored us but it was clear the level of respect they had for themselves and their job that they smiled and greeted us on the train when they didn't have to. João, the Hotel Manager was great too. The hotel offer a view of their wine cellar and you can try their hotel made wines too. We was under the impression that the experience would be around 30-45 mins long but my wife and I had such a great experience with João and with his teachings of Portuguese wines and culture that we was there for over 2 hours. It was a great experience and with creating this great relationship with João, João and the team would always go the extra mile to come talk and just share great learnings with us. We appreciate that for some people, a Hotel may just be a place of sleep but in honesty the experience here was more than that for us. Everyone was truly great and just being able to interact with the staff on a more personal level, you do really get to experience more than just place to sleep. Great Hotel, great team and great experience (also, in a great location too).